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Timeless Tributes Monuments

Privacy Policy & SMS Terms

Effective Date: September 30, 2026

Timeless Tributes Monuments (“Timeless Tributes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information, including information associated with SMS/MMS text messaging.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Telephone number, including mobile number

  • Email address

  • Mailing address

  • Monument order information

  • Design preferences, inscriptions, sizes, and other monument specifications

  • Cemetery information

  • Appointment information

  • Payment and billing information

  • Communications you send to us by phone, text message, email, website form, or in person

  • Other information necessary to provide products or services you request

2. How We Use Your Information

We may use your personal information to:

  • Respond to inquiries and customer service requests

  • Communicate regarding monument orders

  • Send design proofs and requested revisions

  • Provide payment and account-related information

  • Schedule appointments

  • Provide production updates

  • Coordinate cemetery or installation information

  • Schedule monument installations

  • Notify customers when an order has been completed

  • Maintain business and customer records

  • Process transactions

  • Comply with legal and regulatory obligations

  • Send SMS/MMS messages when you have consented to receive them

3. How We Protect Your Information

Timeless Tributes Monuments takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4. General Information Sharing

Timeless Tributes Monuments does not sell or rent personal information for third-party marketing purposes.

We may disclose personal information when reasonably necessary to:

  • Provide products or services requested by the customer

  • Work with vendors or service providers performing services on our behalf

  • Process payments

  • Coordinate cemetery or monument installation services

  • Comply with applicable laws, court orders, or governmental requests

  • Protect the rights, property, or safety of Timeless Tributes Monuments, our customers, or others

Service providers receiving information on our behalf are permitted to use that information only as necessary to perform services for Timeless Tributes Monuments.

5. SMS/Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in information, text messaging originator opt-in data, and consent will not be shared, sold, rented, transferred, or disclosed to any third party for marketing or promotional purposes.

We do not share SMS opt-in data or consent with third parties for their own marketing purposes.

Information related to SMS communications may only be provided to service providers that assist Timeless Tributes Monuments in delivering text messages or operating our communications systems. Such information may be used only to provide those services on our behalf and may not be used by those providers for their own marketing or promotional purposes.

The above limitations regarding SMS opt-in data and consent apply regardless of any other information-sharing provision contained in this Privacy Policy.

6. SMS Consent and Communications

Customers may consent to receive SMS/MMS messages from Timeless Tributes Monuments regarding matters such as:

  • Customer inquiries

  • Appointment information

  • Monument order updates

  • Design proofs and revisions

  • Payment reminders or confirmations

  • Production updates

  • Installation scheduling

  • Completed-order notifications

  • Customer service communications

  • Other service-related communications

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS/MMS messages is not a condition of purchasing goods or services.

7. SMS Opt-Out and Help

You may stop receiving text messages from Timeless Tributes Monuments at any time by replying:

STOP

After receiving an opt-out request, we will stop sending marketing or service-related SMS messages to that number except where a message is necessary to confirm the opt-out or otherwise permitted by law.

For assistance regarding SMS messages, reply:

HELP

You may also contact Timeless Tributes Monuments directly for assistance.

8. Your Privacy Choices

You may contact us to:

  • Request that we correct inaccurate personal information

  • Request information regarding personal information you have provided to us

  • Opt out of SMS communications

  • Update your contact information

  • Ask questions regarding how your personal information is handled

Certain information may need to be retained where required for legal, accounting, contractual, or legitimate business purposes.

9. Cookies and Website Information

If you visit a Timeless Tributes Monuments website, we may receive limited technical information associated with your visit, such as browser type, device information, IP address, and website activity.

Such information may be used for website operation, security, analytics, troubleshooting, and service improvement.

10. Third-Party Services

Timeless Tributes Monuments may use third-party service providers to assist with services such as:

  • Payment processing

  • Website hosting

  • Email communications

  • Telephone and SMS communications

  • Order management

  • Cemetery or installation coordination

These service providers may receive only the information reasonably necessary to perform their services.

SMS opt-in data and consent are not provided to third parties for their independent marketing or promotional purposes.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain customer and business records

  • Complete monument orders

  • Resolve disputes

  • Comply with legal or regulatory obligations

  • Maintain financial and transaction records

12. Children's Privacy

Our products and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

13. Changes to This Privacy Policy

Timeless Tributes Monuments may revise this Privacy Policy periodically.

When material changes are made, the updated version may be posted with a revised effective date.

We encourage customers to review this policy periodically.

14. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our SMS messaging practices, please contact:

Timeless Tributes Monuments
Email: info@ttmonuments.com

15. SMS Privacy Summary

For clarity:

  • We do not sell SMS opt-in information.

  • We do not rent SMS opt-in information.

  • We do not share SMS opt-in information with third parties for marketing.

  • We do not share SMS consent with affiliates for promotional purposes.

  • We do not allow service providers to use SMS opt-in information for their own marketing.

  • SMS opt-in data and consent are used only for communications and services authorized by the customer.

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