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Our Process and Procedures

Timeless Tributes Monuments is committed to providing high-quality headstones and memorial monuments to our valued customers. This policy outlines the procedures and requirements for ordering headstones and monuments from our company.

Before making a purchase from Timeless Tributes Monuments, keep these important points in mind:

  • Compliance with Cemetery Regulations: Familiarize yourself with your cemetery's rules and ensure full compliance.          Non-compliance may lead to the refusal of the headstone delivery, with associated charges becoming the purchaser's responsibility.

  • Timeless Tributes Monuments Contact: Note that Timeless Tributes Monuments will not directly contact your cemetery. However, they are willing to assist with any required paperwork once it is received from the cemetery.

1. Select Your Stone / Consultation 

 Customers can initiate the headstone ordering process by scheduling a consultation with our experienced representatives or beginning the process online. During this consultation, customers can discuss their specific needs and design preferences. Our designers will provide you with a proof.  The first 2 proof are completely free. 

2. Design Approval / Deposit 

Once we receive a 50% deposit, the process will commence. After the consultation, our design team will provide you with an electronic design approval. Once the initial deposit is received, we will proceed to place the order for the blank stone. 

3. Order Processing 

Upon receipt of full payment, we will initiate the etching process and coordinate the installation of the stone. The processing time for in-stock stones typically ranges from 6-8 weeks for production. However, please note that special order stones may require up to 6 months for production.

 

Timeless Tributes Monuments Custom Product Policy:

Customization and Approvals:

All of our products are customized and engraved to meet your specific requirements. 

 

We always provide a layout for your approval before production begins.  Please note that system-generated granite and bronze colors may not accurately match the displayed colors. The color may vary due to the monitor's settings.​ Our website displays product images as accurately as possible, but we cannot guarantee a precise match between the product color you see on the website and the actual product. Color representation can vary depending on your monitor.

Replacements:

Timeless Tributes Monuments reserves the right to replace defective or incorrect products with ones that match the original order. We may request photographic evidence of the defective or incorrect product for internal review before taking any action. Customers have 7 days from the delivery date to report defective or incorrect products. We will provide a replacement upon completion.

Cancellations and Returns:

 Customers may cancel their orders without charges and receive a full refund if they notify us or cancel the order within 72 hours of placement, without incurring any charges, and a full refund will be provided. Once work has started on a custom item, we do not permit returns. No exceptions will be made once the order is processed. 

 

We do not accept returns on custom-made products, except in the case of damaged shipments or if there is a discrepancy between the approved design and the finished product.

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